Lexington Veterinary Associates’ Clinic Policies
LATE POLICY
Your scheduled appointment time is reserved specifically for your pet(s). Please make every effort to arrive on time as a courtesy to all of our clients. If you are running late, calling to notify us helps us accommodate a late arrival better, but does not alter the late arrival policy. If you are late, we will do everything we can to see your pet without inconveniencing other clients. As a last resort, we may have to reschedule your pet’s appointment to have adequate time to address their treatment needs.
All of the doctors here at Lexington Veterinary Associates strive to see your pet at their scheduled time, but sometimes pets need more time than allotted. We also have emergencies that affect our schedule and we may be required to perform unforeseen treatment. We spend the time necessary with each pet to ensure exceptional care and a positive experience. We ask for your patience if we run behind schedule because if needed, we would spend additional time with your pet as well.
Your scheduled appointment time is reserved specifically for your pet(s). Please make every effort to arrive on time as a courtesy to all of our clients. If you are running late, calling to notify us helps us accommodate a late arrival better, but does not alter the late arrival policy. If you are late, we will do everything we can to see your pet without inconveniencing other clients. As a last resort, we may have to reschedule your pet’s appointment to have adequate time to address their treatment needs.
All of the doctors here at Lexington Veterinary Associates strive to see your pet at their scheduled time, but sometimes pets need more time than allotted. We also have emergencies that affect our schedule and we may be required to perform unforeseen treatment. We spend the time necessary with each pet to ensure exceptional care and a positive experience. We ask for your patience if we run behind schedule because if needed, we would spend additional time with your pet as well.
NEW PATIENT POLICY
We are currently accepting new patients, however are routinely booking out 6 weeks for new patient appointments. We are unable to accept sick or walk-in new patients at this time. We pride ourselves on taking the time to get to know your pet before your appointment and need time to prepare and identify any previous medical concerns or issues. Any patients interested in laboratory work, medication management/refills, or surgical procedures (including spaying/neutering), must be an established patient with Lexington Veterinary Associates before we can perform any sort of diagnostic or surgical procedure or prescribe any medication.
To request a new patient appointment, please go to the contact us section of our website and click the "New Patient Registration" button. This will allow you to fill out our new patient forms, as well as upload any records you may have. Once we receive your registration, we will call you to schedule your new patient appointment.
******All new patients must email (info@lexingtonveterinary.com), fax (781-862-9012) or upload their records during registration. You may also drop off paper records during our business hours. These records need to be received at least 3 business days prior to your appointment, or we will need to cancel your new patient appointment. We are happy to reschedule once we have received your records.
We are currently accepting new patients, however are routinely booking out 6 weeks for new patient appointments. We are unable to accept sick or walk-in new patients at this time. We pride ourselves on taking the time to get to know your pet before your appointment and need time to prepare and identify any previous medical concerns or issues. Any patients interested in laboratory work, medication management/refills, or surgical procedures (including spaying/neutering), must be an established patient with Lexington Veterinary Associates before we can perform any sort of diagnostic or surgical procedure or prescribe any medication.
To request a new patient appointment, please go to the contact us section of our website and click the "New Patient Registration" button. This will allow you to fill out our new patient forms, as well as upload any records you may have. Once we receive your registration, we will call you to schedule your new patient appointment.
******All new patients must email (info@lexingtonveterinary.com), fax (781-862-9012) or upload their records during registration. You may also drop off paper records during our business hours. These records need to be received at least 3 business days prior to your appointment, or we will need to cancel your new patient appointment. We are happy to reschedule once we have received your records.
FINANCIAL POLICY
Payment is due at the time services are rendered. If payment is not made, a $35 finance charge will automatically be added to your balance. We accept most major credit cards, cash, checks, Apple Pay and Google Pay. We are happy to provide all documentation needed for claim submission to pet insurance companies, however we do not submit these claims ourselves.
All surgical procedures require a $500 deposit to be made at check in. We are unable to accept deposits in the form of checks. The remaining balance of all procedures is due upon discharge.
Payment is due at the time services are rendered. If payment is not made, a $35 finance charge will automatically be added to your balance. We accept most major credit cards, cash, checks, Apple Pay and Google Pay. We are happy to provide all documentation needed for claim submission to pet insurance companies, however we do not submit these claims ourselves.
All surgical procedures require a $500 deposit to be made at check in. We are unable to accept deposits in the form of checks. The remaining balance of all procedures is due upon discharge.
NO SHOW FEE
Due to our patient load, and waitlist for new patients, we ask for as much advanced notice as possible for any appointment cancellations. We do understand that last minute circumstances can change your ability to make an appointment, such as inclement weather. Please call us as soon as possible, so that we can try to fill the appointment slot with another pet who needs care. A $40 No Show fee is added onto the account for failure to attend any scheduled appointment. Repeated instances of missed appointments, can result in dismissal from the practice.
Due to our patient load, and waitlist for new patients, we ask for as much advanced notice as possible for any appointment cancellations. We do understand that last minute circumstances can change your ability to make an appointment, such as inclement weather. Please call us as soon as possible, so that we can try to fill the appointment slot with another pet who needs care. A $40 No Show fee is added onto the account for failure to attend any scheduled appointment. Repeated instances of missed appointments, can result in dismissal from the practice.
PRESCRIPTION REFILLS
Lexington Veterinary Associates requires 24 hour notice for all prescription refills, as well as all printed prescriptions. Please allow up to 5 business days for all online refill requests. We are not able to accommodate walk-in prescription refill requests for same day fulfillment. All prescriptions from Lex Vet Associates are double checked by a doctor and this is often not possible with their appointment schedules. We appreciate your understanding and patience regarding this matter, as we continue to strive for the most consistent care for our clients and their medical needs.
Lexington Veterinary Associates requires 24 hour notice for all prescription refills, as well as all printed prescriptions. Please allow up to 5 business days for all online refill requests. We are not able to accommodate walk-in prescription refill requests for same day fulfillment. All prescriptions from Lex Vet Associates are double checked by a doctor and this is often not possible with their appointment schedules. We appreciate your understanding and patience regarding this matter, as we continue to strive for the most consistent care for our clients and their medical needs.